Business Process Manager - Maternity Cover

Location: London

Start: January 2027

Reporting to: Head of Programme

About Us

Hello, we are Red Engine, the team behind the award-winning global brands Flight Club and Electric Shuffle. We're obsessed with disrupting the hospitality industry by creating and delivering the best possible experience - across all venues, products and brands.

Our central team covers the full spectrum of skills needed to bring each concept to life - from design to marketing, sales to interior design, people and training, to finance, gaming and HR and everything in between. We're not just a team of people, we are dreamers, artists, rocket scientists, content curators, forward thinkers and the industry's finest. We love what we do and are proud to be included in the Sunday Times Best Places to Work three years running.

With a total of 21 incredible venues throughout the UK, and a further 23 around the globe, we have ambitious plans and are passionate about developing new and exciting products, which means we're always growing and looking for passionate people to join the family.

The Job

As Business Process Manager, you will play a key role in supporting the business by managing collaborative processes and projects, ensuring they are well-documented, structured, and efficiently executed. You will work closely with the Head of Programme, ensuring our planning processes run smoothly while also managing projects.

This role is perfect for someone highly organised, proactive, and detail-oriented, who enjoys bringing structure to processes and driving accountability and collaboration across different teams.

Process Improvement & Change Management

• Applying industry best practices and frameworks (such as Lean, Six Sigma, or Agile) to enhance process efficiency and quality
• Leading process mapping workshops with key stakeholders to optimise workflows
• Implementing various process improvement solutions e.g. automation, data visualisation, AI tools and other appropriate methods
• Providing training and ongoing support to others on implemented changes

Process Optimisation and Automation

• Design and implementation of appropriate optimisation, AI and data visualisation tools (e.g. Microsoft Power Platform, Copilot) to optimise processes across the business
• Keeping up to date with new tools and advancements that could benefit the business, balanced against the tools and skills we already have available.
• Collaborating with other solution development roles e.g. Senior Business Analyst to ensure consistency and prevent duplication
• Training, knowledge share and ongoing support on implemented solutions

Process Management & Governance

• Collaborating with cross-functional teams to map out existing processes, identify areas of improvement, and implement changes
• Documenting workflows and creating structured process guides to ensure clarity
• Taking ownership of managing key planning processes
• Monitoring the impact of process changes, pivoting when needed to achieve the best results
• Keeping teams accountable for their deliverables, flagging risks or blockers early

Project Management

• Developing project plans and updating relevant stakeholders
• Collaborating with multiple teams to ensure smooth execution and clear outcomes
• Managing timelines, risks, and dependencies to keep projects on track

To be successful in this role, you’ll:

• Have proven experience in process management and optimisation across different business functions
• Have demonstratable experience of using AI tools to drive efficiencies
• Have strong organisational skills with the ability to manage multiple tasks and deadlines
• Be structured and process-driven, with confidence in documenting and improving workflows
• Have a great eye for detail, problem-solving skills, and a proactive attitude
• Able to effectively communicate with stakeholders at all levels of the organisation
• Experience desired with platforms such as Microsoft suite & Power Platform tools
• Have a proactive, detail-focused approach, always spotting gaps and ensuring nothing gets missed
• Have proven experience setting clear objectives, meeting deadlines, facilitating meetings understanding and inspiring others
• Have a passion for hospitality, operations, and customer experience-experience in the industry is a plus!

What you’ll get

• Annual bonus
• 33 days annual leave inclusive of Bank Holidays
• Fusion working (our team are regularly in our venues, working collaboratively in our bright offices in Angel, or focusing on individual projects with work from home Thursdays)
• Staff discount in all venues (50% off Sunday, Monday, 33% off Tuesday - Saturday, and free game hire)
• Private healthcare
• Regular team socials
• Monthly learning and development classes, quarterly teambuilding events
• Summer and Christmas socials
• Help @ hand 24/7 health support
• Free access to therapy, nutritionists, and physiotherapists
• Monthly team lunch in venue

Here at Red Engine, we believe our success begins and ends with our people.

We are committed to a diverse culture where all our team feel respected and included.

We acknowledge the power that a diverse set of beliefs and perspectives can bring, and that a variety of voices strengthens our team, enhances creativity, and drives innovation.

We welcome applications from candidates of all identities, including individuals of different races, ethnicities, genders and sexual orientations.

If you're passionate about contributing to a culture of inclusion and collaboration, please apply.

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