Zara Canterbury-Store Manager

ZARA GENERAL MANAGER

Why join Zara

Zara is part of the Inditex Group and is built on creativity, agility and connection to customers, responding quickly to what people want now and bringing newness into store at pace. Our stores are fast-moving and customer-led, where strong visual standards, efficient routines and a positive team culture deliver an outstanding customer experience every day. You’ll join a business that moves fast, stays close to customers, and supports growth through ownership, development and internal progression. We’re committed to an inclusive workplace where everyone feels they belong.

About the role

As a General Manager, you’ll lead the store with ownership, pace and calm, delivering strong commercial results while creating an inclusive team culture and an excellent customer experience. This is a high-volume, fast-moving role. You’ll lead from the shop floor with visible leadership, strong execution and quick decision-making.

What you will be responsible for

• Owning the store’s end-to-end performance, delivering sales, productivity and profitability through clear priorities and consistent execution.
• Using KPIs and insight to act quickly, adapting plans as trading patterns and priorities shift.
• Driving commercial launches and ensuring merchandising reflects best sellers, trends and customer demand in real time.
• Bringing Zara DNA to life through strong visual standards, fast execution and customer-led merchandising.
• Ensuring strong operational routines across stock flow and replenishment, stockroom organisation, and store standards.
• Maintaining high standards across security/shrinkage, cash procedures, health & safety, cleanliness, and maintenance follow-up.
• Building an inclusive, motivating culture with clear expectations, regular feedback and consistent performance standards.
• Recruiting inclusively, developing leaders, and building succession plans that create a strong talent pipeline.
• Managing hours budgets and rotas to ensure the right support is in place at the right time.

What we are looking for

We’re looking for a values-led retail leader who thrives in a fast-moving environment and leads through customer connection, strong standards and people development.

• Proven experience leading a fast-paced, high-volume retail operation.
• Strong commercial confidence and a track record of improving performance through people-led leadership.
• A visible, hands-on leadership style — calm, fair and decisive under pressure.
• Strong operational standards across stock, shrinkage, cash and compliance.
• Strong fashion and trend awareness, with the ability to translate insight into action on the shop floor.
• A commitment to inclusive leadership: building engagement, developing others and creating an environment where people feel respected and supported.
• Ownership and integrity — you take responsibility, act early, and build trust through consistent actions.

We welcome applications from people with different backgrounds and career paths. If you need adjustments at any stage of the recruitment process, we’ll work with you to support you.

What we offer

• Competitive salary
• 25% employee discount across all Inditex brands
• Uniform allowance
• Pension scheme
• ‘More 4 Less’ benefits platform with a wide range of discounts
• Wellbeing support through our collaboration with Retail Trust
• Strong development opportunities and internal progression within the brand and the wider Inditex Group

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