Senior Business Development Manager

On behalf of our client, we are looking for experienced Senior Business Development Managers within software sales who are ready for their next challenge in a globally expanding business.

Our client specialises in customer experience solutions and uses Generative AI to deliver seamless customer journeys.This role is based at our client’s office in Bracknell, Berkshire , with a hybrid working model requiring at least three days per week in the office.

Key Responsibilities

Account Planning

• Achieve revenue and margin targets from new customers on a monthly, quarterly and annual basis.
• Create and maintain documented account development plans.
• Work with our client’s marketing and other internal teams to proactively identify and target customers.
• Develop tailored sales approaches for specific customer accounts.
• Build and maintain a strong pipeline of opportunities.
• Provide accurate forecasting by effectively progressing sales opportunities.
• Keep our client’s internal systems and contact records up to date.

Customer Relationships and Satisfaction

• Regularly meet with existing and prospective customers to build effective relationships.
• Promote and sell additional services to or through customers.
• Maintain a detailed understanding of customer objectives and key stakeholders.
• Set clear customer expectations during the sales process, delivery and throughout the contract.
• Coordinate our client’s internal teams to meet customer expectations.
• Escalate customer issues when required.

Bid and Tender Management

• Work closely with our client’s presales, delivery, support and bid teams to secure and deliver new business.
• Motivate and coordinate virtual bid teams to submit high-quality bids and tenders ahead of deadlines.
• Fully qualify prospective accounts to ensure customer requirements and questions are addressed throughout the sales process.
• Take overall responsibility for assigned opportunities, whether managed directly or through a bid team.

Product and Sales Expertise

• Maintain a broad understanding of our client’s products, technology and services.
• Stay informed about relevant industry developments.
• Clearly communicate the business value of our client’s solutions to customers and sales colleagues.
• Contribute insights and expertise to our client’s branding and marketing activities.
• Mentor and advise sales colleagues to support their development and help them close opportunities.

Candidate Profile

• At least 10 years of sales experience, with a strong track record of closing major accounts.
• Demonstrable success in meeting or exceeding sales targets.
• Experience within SaaS or CCaaS.
• Proven ability to manage high-priority sales opportunities from initial contact through to completion.
• Strong communication and presentation skills, with the ability to adapt your approach to different audiences.

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