Director, Inside Sales: Renewals & Growth Leader

Taylor & Francis, part of Informa, is seeking an experienced Associate Director of Inside Sales to lead our global renewals and retention strategy for small accounts. Based in the UK, you will drive a shift to protective subscription models, build a high‑performing team, and partner with Commercial, CS, Product and Marketing to maximise customer lifetime value.

You will manage renewals for ebooks and journals, develop proactive retention plans, monitor KPIs, coach your team, and ensure excellent

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