IT Operations Manager

TransUnion's Job Applicant Privacy Notice Team Overview

The IT Operations Manager leads the delivery, operation and continuous improvement of enterprise infrastructure services across data centre and cloud environments. The team is responsible for maintaining secure, scalable and resilient platforms, enabling effective 24/7 operations and developing a high-performing infrastructure team.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview And Core Responsibilities

• Lead the design, deployment, maintenance and 24/7 operation of data centre and Microsoft Azure infrastructure, including Nutanix, Windows, Linux, storage, virtualisation and related technologies.
• Provide Infrastructure as a Service and Platform as a Service capabilities to delivery and operational teams, ensuring reliable, repeatable and responsive technology services.
• Embed DevOps and Infrastructure as Code practices to improve collaboration, automate deployments and deliver rapid, consistent and reliable platform changes.
• Monitor infrastructure availability, performance, utilisation and capacity, proactively resolving issues and planning for organisational growth and changing technology requirements.
• Maintain service availability of at least 99.9% through effective redundancy, failover, disaster-recovery and business-continuity planning.
• Implement infrastructure security policies and controls, coordinate vulnerability assessments and penetration testing, address identified risks and lead responses to infrastructure security incidents or outages.
• Lead, coach and develop the Platform and Infrastructure team, promoting knowledge sharing, technical excellence, innovation and continuous improvement.
• Plan and deliver infrastructure projects within agreed time and budget expectations, working with the Project Management Office, internal stakeholders, technology vendors and managed service providers.
• Maintain accurate infrastructure diagrams, asset inventories, configuration records and operational documentation, and report regularly on service performance, incidents, capacity, risks and project status.

Required Knowledge And Experiences

• Experience leading enterprise infrastructure operations across data centre and cloud environments, including responsibility for service delivery and operational availability.
• Experience managing and developing infrastructure engineering or operations teams in a 24/7 service environment.
• Strong knowledge of infrastructure resilience, capacity planning, disaster recovery, business continuity and incident response.
• Experience planning and delivering infrastructure projects while coordinating internal stakeholders, vendors and managed service providers.
• Knowledge of security and regulatory frameworks relevant to infrastructure operations, including applicable ISO 27001, NIST, PCI DSS, GDPR or HIPAA requirements.

Required Technical Skills

• Practical expertise in Microsoft Azure, Nutanix hyperconverged infrastructure, Windows, Linux, storage and virtualisation technologies.
• Experience designing, deploying and operating Infrastructure as a Service and Platform as a Service solutions.
• Knowledge of DevOps principles, Infrastructure as Code and infrastructure automation practices.
• Ability to monitor and analyse infrastructure availability, performance, utilisation, capacity and operational trends.
• Strong operational documentation and reporting capabilities, including configuration records, asset inventories, infrastructure diagrams and recovery plans.

What’s in it for you?

At TransUnion you will be joining a friendly, forward thinking global business. As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with:

• 26 days annual leave and bank holidays (increasing with service)
• Global paid wellness days off and a bonus day off to celebrate your birthday
• A generous contributory pension scheme and access to the TransUnion Employee Stock Purchase Plan
• Private health care and a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools
• Access to our diversity forums and communities so you can get involved in causes close to your heart
• TransUnion – a place to grow: If there’s something on the list of essential or desirable skills that you can’t quite tick off, don’t let that stop you from applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful. We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together.

Flexibility at TU: We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we’ve set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don’t let this stop you from applying. Let us know if you’re looking for a part time or flexible working arrangement and we can discuss this with you.

Additional support

At TransUnion, we’re committed to fostering an inclusive and diverse workplace where all individual’s talents and perspectives are valued. When you apply for a position with us, you’re not just joining a team, you’re becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting

Interview & Hiring Process

Most of our recruitment processes are virtual, so you’ll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview, your recruiter will inform you of this. We do not accept any unsolicited CV’s from recruitment agencies. If you are a recruitment agency on our PSL, our talent team will contact you directly should we require any assistance.

Find out more about Life At TU UK:

TransUnion Overview

At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence. Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology. TransUnion is a global information and insights company with over 12,000 associates operating in more than 30 countries. We make trust possible by ensuring each person is reliably represented in the marketplace. We do this with a Tru™ picture of each person: an actionable view of consumers, stewarded with care. Through our acquisitions and technology investments we have developed innovative solutions that extend beyond our strong foundation in core credit into areas such as marketing, fraud, risk and advanced analytics. As a result, consumers and businesses can transact with confidence and achieve great things. We call this Information for Good® — and it leads to economic opportunity, great experiences and personal empowerment for millions of people around the world.

Manager II, Infrastructure Engineering and Provisioning

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