IG Group in London is seeking a Conversational AI Manager to own the live AI agent, drive weekly performance improvements, and ensure reliable customer interactions across channels. You will lead a data-driven optimization program, shaping rules and procedures that scale with client demand while maintaining regulatory standards.
The role collaborates with a platform partner, running experiments, analyzing outcomes, and translating insights into concrete changes.
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Edinburgh
We're looking for an experienced Conversational Designer to join a major enterprise customer service transformation programme, with a particular…
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