Service Advisor

Overview

Service Advisor Franchised Motor Dealership - Carlisle
42.5 Hours per Week
Mon‑Fri 9am‑6pm, 1 in 2 Saturdays 8am‑1pm
Salary from £29,879 DOE
Bonus
Excellent Benefits

Our client, a successful and well‑established main dealer, is looking to recruit an experienced Service Advisor to join their friendly and supportive aftersales team. This is an excellent opportunity for someone with a strong customer service background and at least 1 year of main dealer experience who is looking for long‑term career progression within a respected automotive group. You'll be joining a business that genuinely values teamwork, communication and professional development. Each dealership operates like its own close‑knit family, while also benefiting from the opportunities and stability of a larger dealer network.

Responsibilities

• Managing customer bookings and service enquiries
• Advising customers on maintenance and repair requirements
• Upselling additional work where appropriate
• Maintaining accurate records and handling confidential information
• Working to deadlines in a busy aftersales environment
• Delivering exceptional customer service at all times

Qualifications

• A minimum of 1 year’s main dealer Service Advisor experience
• Excellent communication and interpersonal skills
• Experience within a customer service or sales environment
• Drive, commitment and enthusiasm
• The ability to work as part of a team while taking ownership of customer relationships
• A proven track record of delivering outstanding customer service
• Residence within a commutable distance of Carlisle

Salary & Bonus

Starting salary from £29,879 depending on experience
Performance‑related bonus scheme

Benefits

• Industry‑leading package
• 33 days annual leave including bank holidays
• Annual leave purchase and sale scheme
• Pension scheme and life assurance
• Vehicle purchase scheme
• Discounts on service, body‑shop and parts
• One paid volunteer day per year for a charity of your choice
• Cycle to Work scheme
• Access to the Perks at Work discount platform
• Comprehensive training and development programme
• Residential induction academy
• Long‑term job security and support from an experienced management team
• Genuine career progression opportunities within a major dealer group
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