Customer Operations Specialist

About the Role

At Mercedes‑Benz Financial Services, our customers are at the centre of everything we do. As a Customer Operations Specialist, you'll play a vital role in delivering exceptional customer experiences while supporting the smooth day‑to‑day running of our contact‑centre operations.

This is a fast‑paced, varied role where no two days are the same. This is a great opportunity to develop a broad skill set and make a real impact where it matters most.

While this role is initially temporary, it provides a strong foundation for starting your career with Mercedes‑Benz Financial Services, with the potential to progress into permanent opportunities across the business.

What You'll Be Doing

• Handling inbound customer enquiries via phone and email
• Managing escalated queries with professionalism, empathy, and sound decision‑making
• Identifying and supporting vulnerable customers with care and patience
• Working collaboratively with colleagues to resolve issues at the first point of contact where possible
• Maintaining a customer‑first approach while meeting operational targets
• Ensuring all interactions are compliant with FCA requirements, internal policies, and regulatory standards

About You

• You'll thrive in this role if you:
• Have experience in a fast‑paced, customer‑focused environment (financial services preferred but not essential)
• Stay calm and resilient under pressure
• Are flexible and adaptable, happy to support where needed most
• Communicate clearly and confidently with customers and colleagues
• Enjoy working as part of a collaborative, team‑oriented culture
• Are motivated by helping customers and delivering the best possible service and outcomes

Compliance & Integrity

You'll work to the highest standards, ensuring compliance with:

• FCA regulations
• Data Protection (DPA)
• Anti‑Money Laundering
• SAF, ECCD, Code of Conduct
• Anti‑Bribery and Corruption policies

Full training will be provided.

Join Us

If you're looking for a role where you can learn, adapt, and make a real difference to customers, this is your opportunity to join a leading global brand with a strong customer‑centric culture.

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