Working arrangements: Monday or Tuesday (flexible) and Thursday and Friday (fixed)
About us: We are a privately owned, multi-award-winning regional housebuilder, renowned for delivering high-quality, design-led, and aspirational homes in some of the most desirable locations across the South West of England and Oxfordshire
Office location: Chippenham, Wiltshire
Department: Customer Care
Reporting to: Customer Care Manager
Customer Care Coordinator - About us
We are a privately owned, multi-award-winning regional housebuilder, renowned for delivering high-quality, design-led, and aspirational homes in some of the most desirable locations across the South West of England and Oxfordshire
Customer Care Coordinator - About the role
To support the Customer Care Manager to oversee customer care activities across all contact channels, acting as the key liaison between customers, site/operations teams, and internal departments to resolve issues efficiently, maintain service standards, and drive continuous improvement in customer satisfaction.
Customer Care Coordinator - About the role
Opportunity to work for an innovation and multiple award-winning regional house builder
A friendly and relaxed work environment
A growing regional house builder offering job security and career progression
To work for a quality led and customer focussed house builder
Vibrant office culture and working environment
Customer Care Coordinator - Key points
Handle incoming Customer calls
Logging and allocation of reported defects on in house software
Progress valid defects with staff and the supply chain
Work within agreed SLAs, which vary from contract to contract
Develop working relationship with key contacts at Housing Associations and Subcontractors
Positive communication with Customers via email and telephone
Handle complaints in a sensitive and consistent manner
Work within Industry guidelines, compliance and standard industry practice
Customer Care Coordinator - About you
Exceptional customer service skills A natural problem solver, with an agile and pragmatic approach to resolving issues
Proven customer experience with specific focus on resolution management
Previous construction industry/sector knowledge is desirable
Excellent written skills
Ability to manage complex situations calmly and effectively
Ability to work independently and deliver results to meet deadlines
Adaptability
Ability to work as part of a team and assist in other elements where needed
Ability to work independently, managing priorities to deliver results to according to deadlines
Strong organisation and time management skills
Able to exercise discretion and professional judgement when handling confidential and sensitive information
Customer Care Coordinator - What about the benefits package
Competitive base salary, annual bonus, 25 days holiday plus bank holidays, company pension scheme, private healthcare and choice of company benefits
We use essential cookies to make this site work. With your permission we would also like to use the optional cookies below. Nothing optional is set until you choose, and you can change your mind at any time from "Cookie settings" at the bottom of every page. Cookie policy.
Essential — keep the site working and secure, and remember the choice you make here. Always on.