Hybrid Complaints Specialist: Customer Care Innovator

Manchester Source: WhatJobs
£32,000–£48,000

Kroo is hiring a Complaints Specialist in Manchester to take ownership of customer complaints, investigate and resolve issues, and provide feedback to improve workflows. The role supports vulnerable customers and collaborates with the Customer Operations team in a fast-paced environment.

You will collate MI, perform root cause analysis, and guide other departments. Strong communication skills and regulatory knowledge are essential.

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Full job description from WhatJobs. Apply for this role →

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