Commercial CSM — AI-Driven Growth & Adoption

incident.io is seeking a Commercial Customer Success Manager to partner with mid-market engineering teams, onboard them onto our platform, and drive expansion across 70–80 commercial customers. You will blend one-to-one sessions with scalable programs to accelerate time-to-value and identify expansion opportunities while collaborating with Sales and Product.

You’ll own onboarding, adoption and ongoing success, balancing high-touch relationships with data-driven, low-touch coverage for a subset

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