Customer Onboarding Manager (French-speaking)

London, United Kingdom

About ROLLER

ROLLER is a global software-as-a-service company designed to help businesses in the leisure and attractions industry operate more efficiently and deliver great guest experiences. ROLLER helps its customers through a full suite of venue management features, including ticketing, point-of-sale, CRM, self-serve kiosks, memberships, digital waivers, and more. We are a fast-growing global company with customers in over 30 countries and a wide array of industries like theme parks, museums, zoos, trampoline parks, water parks, aquariums, and wake parks - just to name a few!

At the heart of ROLLER is our team - which consists of 300+ highly energetic, driven, intelligent, and humble professionals, all contributing to help build a great and enduring business. We truly believe that the sky's the limit for us, and we are well on our way toward becoming a global success story. But most of all, we love what we do, and we are looking for like-minded people to join us on this amazing journey!

About the Role

We are seeking a Fluent French-speaking Customer Onboarding Manager to join our Customer Experience team!

You’ll manage the end-to-end implementation program for new customer accounts onboarding onto ROLLER, while partnering with them to become a trusted advisor. We’re looking for someone who can continue the momentum created by Sales and drive value throughout the implementation phase of the customer journey.

The Training & Implementation Manager will become an expert in our platform and use this knowledge to provide best-practice advice when training customers. You’ll take a proactive approach to managing key stakeholders and ensure the successful delivery of goals and objectives.

What You’ll Do

• Own the successful onboarding of new customers across EMEA, with a focus on France
• Utilise strong project management skills to ensure implementation projects are completed on time and to a high standard
• Become an expert in our product and apply a hands-on approach to platform configuration and implementation
• Gather requirements and configure customer accounts to meet their needs
• Consult with customers on how best to use our platform for their business
• Develop strong customer relationships that promote retention and loyalty
• Work cross-functionally to ensure our customers have an incredible experience
• Partner with our payments team to implement payment solutions both online and in-venue for new and existing customers

About You

• You have at least 3 years of experience in onboarding or project management, ideally within a SaaS or technology-driven environment.
• Must be a C1 fluent French speaker.
• Experience in the leisure and attractions industry is a plus.
• You’re tech-savvy and quick to learn new systems.
• Your time and resource management skills , combined with a sharp attention to detail, set you up for success.
• You’re genuine, grounded, and value authentic interactions.
• You’re self-motivated and thrive in an autonomous work environment.
• You know how to take ownership, manage multiple projects simultaneously, and effectively prioritise day-to-day tasks.
• You’re comfortable in fast-paced, evolving environments and adapt quickly to change.
• You bring a process-driven mindset with a focus on efficiency, scalability, and continuous improvement
• Attractive compensation package and benefits.
• You get to work on a category-leading product that customers love in a fun, high-growth industry! Check our Capterra and G2 reviews.
• Work with a driven, fun, and switched-on team that likes to raise the bar in all we do.
• Individual learning and development budget plus genuine career growth opportunities as we continue to expand!

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