Role Overview
An opportunity has arisen for a Cleaning Key Account Manager / Operations Manager to join a facilities management company providing cleaning, security, maintenance and workplace support services.
As a Cleaning Key Account Manager / Operations Manager, you will oversee regional cleaning operations, manage client relationships and ensure consistent service, commercial and performance standards across multiple sites.
This full-time role offers a salary of £37,000 plus company vehicle and benefits. Based near Guildford, the role involves travelling to client sites across Surrey, including Camberley, Staines and Reigate.
Responsibilities
You will be responsible for:
- Managing the delivery of daily and periodic cleaning services across the assigned region.
- Monitoring service performance, KPIs and contractual requirements, addressing issues where necessary.
- Coordinating site resources to ensure services are delivered effectively and within agreed budgets.
- Preparing and analysing operational and financial data for regular management reporting.
- Managing attendance and timekeeping information to support accurate payroll processing.
- Overseeing supplier relationships and ensuring agreed service standards are maintained.
- Supporting recruitment, employee relations and the resolution of HR-related matters.
- Coordinating training and development to maintain appropriate standards across the team.
- Ensuring work is carried out in line with relevant quality, environmental, health and safety requirements.
Eligible Candidates
Candidates from the following background will be considered:
- Cleaning Key Account Manager, Cleaning Account Manager, Cleaning Contract Manager, Cleaning Operations Manager, Cleaning Manager, Area Cleaning Manager, Regional Cleaning Manager, Cleaning Services Manager, Business Manager - Cleaning or similar.
What we are looking for
Essential
- Experience in Business Management or an operational management position.
- Background in leading teams and developing commercial or business opportunities.
- Experience managing budgets, financial information and monthly reporting data.
- Able to develop business strategies and manage operational changes.
- Knowledge of BICSc or similar cleaning industry certification.
- Ability to generate leads and identify opportunities to increase revenue.
- Skilled in IT, including Microsoft Office and the ability to analyse and present information.
- Strong negotiation skills, including experience securing additional business or services.
Desirable
- A degree or relevant professional qualification.
- IOSH training.
Shift
Monday - Friday: 07:00 - 16:00
What's on offer
- Competitive salary
- Company vehicle
#J-18808-Ljbffr
Full job description from WhatJobs. Apply for this role →