Regional Customer Service Leader: NHBC 5 Standards

Wynyard Source: WhatJobs
£40,000–£54,000

Gleeson Homes is seeking a Customer Service Manager to lead the regional Customer Service team, drive operational excellence, and ensure every home and interaction meets NHBC and Gleeson standards. You will partner with Build, Sales, Commercial and senior stakeholders to champion the customer voice and deliver a consistently high-quality journey.

In this leadership role you will coach teams, manage workloads, oversee complaints and defects, produce KPI insights, and represent the customer in

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