KONE is seeking a Customer Service Team Leader (Out of Hours) in Bradford for a nights schedule (Mon-Fri, 17:00–02:30 with flexible start/finish). The role leads a contact centre night team, optimising workflows, scheduling and ensuring engineers reach callouts on time.
You will coach staff, drive KPIs and maintain high service quality. Ideal candidates will have proven people management skills, experience in a busy contact centre and familiarity with dispatch planning and SAP/CRM ecosystems.
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