Business Support Officer

Job Title: Business Support Officer

Salary: Band 4 Equivalent

Responsible To: PCN Business Manager/Head of Communications and Engagement/Exec PA/Senior Leadership Team

Hours: 37.5 hours per week - Office based 5 days a week

Key Relationships: 32 General Practices: 4PCN's, WL ICB, Central London Borough Team, Westminster City Council, Bi-Borough (West London), Central and North West London NHS Foundation Trust (CNWL), Central London Community Healthcare NHS Trust (CLCH), One Westminster, Imperial College Health Partners

Who We Are

Healthcare Central London Ltd (HCL) is a federation of 32 General Practices across four Primary Care Networks in Westminster, caring for over 275,000 registered patients. HCL delivers community and primary care services and provides management and operational support to its member practices, working closely with PCNs, the NHS, local authorities, and community partners to improve health outcomes and reduce inequalities.

Our Approach

Our approach is to deliver exceptional assistance to our 32 General Practice members and to operate our NHS contracts in a manner that supports our Practices and their patients by providing services economically, locally, promptly and in a familiar environment.

Our employees work flexibly according to the needs of our customers, typically onsite at our practices, or hub sites including South Westminster Centre or at our office at Capital House near Edgware Road tube station.

Our Purpose

Our purpose is to transform Health and Wellbeing in our communities.

Our Vision

Our Vision is to be the Healthcare Provider of choice, rooted in primary care.

Our Values

• Compassionate: we listen respectfully, offer the opportunity for different viewpoints, and are kind to each other
• Accountable: we work with integrity, taking accountability for our work to achieve the highest quality outcomes
• Resilient: we listen and with this feedback, we constantly build and improve
• Pioneering: we champion change, embrace creativity and promote innovation and new ways of thinking
• Aspirational: we nurture and motivate so our people are enabled to reach their full potential

Role Summary

The Business Support Officer will provide high-quality administrative and organisational support to Healthcare Central London (HCL), with a particular focus on supporting Primary Care Networks (PCNs) and corporate functions. Working closely with the Executive Assistant and wider teams, the post holder will support the smooth day-to-day running of the office, coordination of meetings, communications, and stakeholder engagement.

This role is well suited to someone looking to develop a career in business or office administration within a fast-paced healthcare environment, offering exposure to senior leaders, PCN activity, and the wider NHS system.

Role Requirements And Responsibilities

General Office and Administrative Support

• Provide day-to-day administrative support to ensure the efficient running of the office
• Manage shared email inboxes, responding to queries professionally and signposting as appropriate
• Answer and redirect phone calls and voicemails in a timely manner
• Maintain electronic filing systems, shared folders, and accurate records
• Prepare documents, letters, agendas, presentations, and basic reports
• Order office supplies, maintain stock levels, and support general office housekeeping
• Ensure adherence to organisational policies, data protection, and confidentiality requirements

Executive Assistant & Senior Leadership Support

• Provide direct administrative support to the Executive Assistant and senior staff
• Support diary coordination, scheduling meetings, and sending calendar invitations
• Prepare and circulate meeting papers and packs
• Attend meetings and take accurate, clear, and timely minutes (essential)
• Produce action logs and follow up on actions where required
• Coordinate meeting logistics, including room bookings and virtual meeting set-up
• Support the organisation of corporate events, conferences, and engagement sessions

PCN and Corporate Team Support

• Provide administrative support for PCN-related activities, projects, and programmes
• Liaise with GP practices, internal teams, and external stakeholders including NHS and local authority partners
• Support coordination of services, audits, and compliance processes as required
• Assist with maintaining databases and information systems
• Support data collection, surveys, and the collation of results for reporting purposes
• Assist with ad-hoc projects to support service delivery and operational improvement

Communications and Engagement

• Support internal and external communications relating to PCNs and corporate activity
• Assist with drafting, formatting, and distributing emails, newsletters, and updates
• Maintain contact lists and distribution groups
• Support updates to internal and external communication platforms, including intranet and website content (training provided)
• Coordinate and support the production of regular organisational communications

Requirements

Qualifications and Experience

• Previous experience in an office or administrative role
• Ability to take accurate, well-structured meeting minutes
• Strong organisational skills with excellent attention to detail
• Clear written and verbal communication skills
• Ability to manage multiple tasks and prioritise workload effectively
• Proficient in Microsoft Outlook, Word, and Excel
• Professional, polite, and helpful approach
• Reliable, punctual, and able to work independently or as part of a team
• Discreet and able to handle confidential information appropriately
• Willingness to learn and take direction

Desirable

• Experience working with multiple stakeholders
• Experience within a healthcare, NHS, or PCN environment
• Familiarity with Microsoft Teams or similar collaboration platforms
• Knowledge of office systems, databases, or healthcare-related IT systems

Skills And Attributes

• Proactive and eager to develop new skills
• Comfortable working in a busy, fast-paced environment
• Good judgement when prioritising tasks or escalating issues
• Strong interpersonal skills and ability to build effective working relationships

Development Opportunities

• On-the-job training and mentoring from the Executive Assistant and wider team
• Exposure to senior leadership, PCN activity, and system-wide meetings
• Opportunities to develop skills in healthcare administration, communications, and operations
• Potential progression into more senior administrative or business support roles

The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the post.

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