Programme Manager

MTI provides award-winning, end-to-end technology solutions and services in cyber security and data centre for over 35 years. MTI has 250+ staff, with offices across the UK, France and Germany. MTI was acquired by Ricoh in 2020 as part of their transformation into a global digital services company. As part of the Ricoh family, MTI benefits from access to a much broader set of specialist IT services and significant technical resources available on a global scale.

More information can be found at mti.com

Role Overview

Due to continued growth and success in an important MTI Service Contract, we are seeking to appoint a talented and committed individual to join our team. The role will be initially focused on that Service Contract but will have broader scope over time.

This centrally funded serviceoffers support to NHS organisations in England to identify cyber security related risks and / or support remediation activities. The work is delivered by MTI and an ecosystem of partners – we work with eligible organisations (approx. 275 across England) to scope and schedule all activity.

We provide a variety of catalogue and bespoke cyber engagements spanning governance support and the design, implementation, or optimisation of technical controls. The aim is to reduce cyber risk and support organisations with their resilience programme, helping them align with industry best practice, NHS and National Cyber Security Centre (NCSC) guidelines.

The Service commissioned over 120 individual project engagements in FY25 with over 85 recipient organisations.

Reporting to the Head of Professional Services, the Programme Manager is responsible for the successful delivery of multiple projects and programmes across Data Centre, Security and Managed Services engagements.

The role is accountable for ensuring projects are delivered on time, within scope and budget, while maintaining high levels of client satisfaction and achieving agreed commercial and engagement targets.

The Programme Manager will build and maintain senior client relationships, lead project teams, ensure compliance with project governance and financial controls, and identify opportunities for additional business growth.

Key Areas of Responsibility

• Lead projects and programmes through the full lifecycle, from initiation through to closure.
• Define project scope, objectives, governance and success criteria.
• Develop and maintain project plans, schedules, risks, issues and dependencies.
• Ensure effective management of project resources and delivery teams.
• Monitor progress against agreed milestones and take corrective action where required.
• Own and maintain project governance plans and ensure adherence to agreed methodologies.

Stakeholder & Client Management

• Develop and manage relationships with senior client stakeholders.
• Act as the primary escalation point for project and programme matters.
• Facilitate effective communication between clients, delivery teams and leadership.
• Negotiate project scope changes, timelines and commercial impacts where required.
• Ensure client expectations are managed and consistently met or exceeded.

Governance, Risk & Financial Management

• Maintain effective governance throughout all project phases.
• Proactively identify, manage and mitigate project risks and issues.
• Provide clear and accurate status reporting to internal and external stakeholders.
• Manage project financial performance, including forecasting, budgeting and monthly reporting.
• Ensure compliance with internal controls, standards and delivery methodologies.
• Support the successful implementation of operational and business change initiatives.
• Promote project management best practice across the organisation.
• Drive continuous improvement through structured project and programme delivery.
• Ensure change is effectively embedded within operational teams.

Skills & Experience

• Proven Programme and Project Management experience within an IT services, consulting or technology environment.
• Strong stakeholder and client management skills at senior management level.
• Experience leading cross-functional project teams, including other managers.
• Strong governance, risk management and financial management experience.
• Excellent planning, organisational and prioritisation skills.
• Strong analytical, problem-solving and decision-making abilities.
• Excellent written, verbal and presentation skills.
• Experience producing and managing project documentation including:
• Project Initiation Documents (PID)
• Project Plans
• RACI Matrices
• Risk and Issue LogsTraceability Matrices
• Governance and Status Reports
• Experience and knowledge of Cyber Security principles – threats, best practice, basic cyber hygiene etc.
• Previously worked within public sector and specifically the NHS
• Experience within Data Centre, Security, Managed Services or Infrastructure environments.
• Relevant project or programme management certifications (PRINCE2, MSP, PMP, Agile or equivalent)

Personal Attributes

• Customer-focused with a commitment to delivering exceptional service.
• Strong leadership and relationship-building skills.
• Accountable, proactive and results-oriented.
• Highly organised with excellent attention to detail.
• Comfortable working under pressure and managing competing priorities.
• Adaptable and positive towards change.
• Professional, collaborative and able to influence at all levels.
• Creative thinker with a continuous improvement mindset.

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