Maintenance Service Coordinator

West Yorkshire Source: WhatJobs

£28,000–£32,000

SERVICE COORDINATOR

Wakefield, WF2 | £28,000 - £32,000

Monday to Friday, 08:00 - 17:00

Are you an experienced Service Coordinator with a background in looking after field engineers and coordinating both planned and reactive work?

We are looking for someone who is confident managing engineer schedules, prioritising urgent jobs and keeping customers updated in a busy, fast-paced service environment.

This is a key role within a 24/7 service-based business, where responsiveness, organisation and customer service are essential. You will coordinate three key areas: Pre-Planned Maintenance (PPM), Reactive Repairs and Installations.

The Role

Coordinate and schedule planned maintenance, reactive repairs and installations
Manage engineer diaries, workloads and availability
Be the first point of contact for clients, providing a professional and proactive service
Respond quickly to urgent and reactive requirements
Constantly reschedule resources as priorities change
Coordinate site surveys, quotations and installations
Liaise with purchasing, sales, suppliers and subcontractors
Manage jobs from initial enquiry through to completion
Ensure deadlines, customer expectations and commercial requirements are met
Support the smooth and efficient delivery of projects

We're looking for someone with:

Proven experience coordinating field engineers
Experience managing both planned and reactive work
Strong organisational and scheduling skills
Excellent customer service and communication skills
A commercially aware approach, with an understanding of budgets and profitability
The ability to remain calm and organised when priorities change
Experience in a service, engineering, maintenance or facilities environment

Relevant backgrounds could include: