Service Advisor

We are seeking an experienced Service Advisor to join a reputable automotive dealership in Oswestry, Shropshire. This is a fantastic opportunity for a motivated professional to advance their career within a well-established group known for excellent customer service and staff retention. The successful Service Advisor will benefit from a competitive package, genuine career growth prospects, and a supportive working environment.

Benefits of the Service Advisor:

• OTE circa £38,000, depending on experience
• Basic salary starting at £30,000
• 30 days annual leave including bank holidays and birthday holiday
• Flexible start and finish times
• Monday to Friday, 45-hour week
• Saturday rota (1 in 3 or 4)
• Group Life Assurance Scheme
• Employee, Friends & Family Discounts
• Health & Wellbeing Programme
• Employee Referral Bonus
• Long-term career development within a reputable dealership group

Duties of the Service Advisor:

• Greet customers professionally and deliver outstanding customer service
• Book vehicle service and repair appointments
• Accurately record customer concerns and workshop job details
• Act as liaison between customers and the workshop throughout the repair process
• Keep customers informed about vehicle progress and additional work required
• Promote and explain additional repair services where appropriate
• Collaborate closely with the workshop team to ensure a seamless customer experience
• Maintain accurate records using dealership management systems, such as Kerridge/Drive or E-Dynamix
• Ensure compliance with dealership policies and procedures

Requirements of the Service Advisor:

• Previous experience as a Service Advisor within the motor trade
• Excellent communication and customer service skills
• Strong organisational abilities with attention to detail
• Ability to work effectively in a fast-paced environment
• Good IT skills; experience with Kerridge/Drive or E-Dynamix is advantageous
• Knowledge of Ford vehicles is beneficial but not essential
• Full UK Driving Licence

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