Direct message the job poster from wagamama
london | field based | competitive salary + 20% bonus |
at wagamama, food is life 🥢 and we’re here to make every bite count. with over 165 restaurants across the UK (and growing fast) we’ve been dishing up vibrant, fresh asian inspired flavours since ‘92. it’s all about good food, good vibes, and good company
we’re looking for a operations training manager to join us on our journey ready to dive in and stir things up?
Purpose
to lead the operations training team to drive operational excellence by developing capability in both our front of house + back of house restaurant teams through regular learning, coaching interventions + visits. by raising capability we will ensure our restaurants can deliver operational excellence and a brilliant people experience
in partnership with the learning + development team, ensure operational teams are equipped with the right knowledge skills + behaviours to deliver brilliant operational training
Key Accountabilities
- analyse, review + listen to the wider business operational challenges in order to regularly review learning needs across the business and support in developing training solutions + tools that drive business results
- work with ops leadership and/or hq departments to recommend and implement operational training improvements that increase speed, consistency, people experience and profitability
- partner with central ops to embed new ways of working into learning + development, ensuring managers and leaders are equipped with the right tools and frameworks to run restaurants brilliantly
- monitor + share where appropriate key operational metrics to stay in tune with trends and opportunities across the guest and people experience
- partner the central operations team and leadership by being the learning + development sme to create training plans for new projects, initiatives or transformational change
- partner with the learning + development and the people business partnering team to drive standards in our national centres of brilliances ensuring they are following best practise + role modelling operational excellence across wagamama
- work in partnership with the wider learning + development team and kaizen culture lead to ensure all operational facing learning tools, processes + materials across the business are fit for purpose, on brand + industry leading achieving the target metrics/kpi
- influence + partner the people team + wider business to provide learning material that deliver operational excellence for all our restaurants. work with central ops to cascade and embed
Skills + Behaviours
- provide the framework + coaching to nsos + transformational refurbs to have a brand leading people experience. guide leaders so new hires receive a brilliant new starter experience + are equipped with the knowledge skills and behaviours to succeed in their new role and/or restaurant
- lead + develop the operational training team to ensure talent is engaged, capable and nurtured so there is a clear succession plan for the team to be able to nourish + flourish
- apply a lessons-learned approach to continuously improve how we land change, capturing insights and sharing best practice across the people team
Requirements
- an ability to work in true partnership through appropriate support, guidance, challenge, collaboration and co-creation
- team leadership skills | can inspire, grow and develop their team as well as inspire their peers and colleagues to work in partnership with them
- basic project management skills
- agility + flexibility to adapt to new technologies, evolving guest expectations, and shifting business priorities
- root cause analysis and designing practical training solutions for operational challenges
- ability to build relationships + influence across all levels of the business
- analytical | able to use data to inform on-going operational training methodology + approac
What's in it for you
- come as you are culture, with modern offices, fresh fruit and soft drinks
- £200 monthly wagamama food allowance — enjoy all your favourite dishes on us!
- + further discounts across retail, hospitality & leisure — perks that make life sweeter
- Supporting you every step of the way! family-friendly pay: 26 weeks full pay + 13 weeks half pay for expectant or adopting parents
Seniority level
Employment type
Job function
- Training, Administrative, and Project Management
Industries
- Professional Training and Coaching, Hospitality, and Restaurants
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