Delivery Administrator

Location - Shoreham by Sea, Carlisle or Truro

Start date February 2026

• Generous Holidays Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday
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• Social Events Join in on regular social events and connect with your colleagues in a fun and relaxed environment

About Us

Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry.

Job Purpose

As part of the Delivery Support department you will be part of the Orders Hub processing new orders across a wide range of products, procuring equipment and invoicing completed works.

Key Responsibilities

• Reviewing ‘best price' before purchasing equipment through our suppliers
• Ordering IT equipment that is required for customer orders and internal purposes
• Liaising with other departments to ensure all equipment is ordered in a timely manner
• Tracking the equipment order and ensuring that the delivery was successful
• Organising the return of unwanted, unused, or faulty equipment
• Raising and billing new additional handset orders
• Placing orders for new line features
• Invoicing customers for all orders placed

Skills & Experience

• Calm and organised to ensure workloads are managed effectively - it gets busy and challenges arise
• Must have keen eye for detail due to nature of dealing with customer requirements
• Demonstrates willingness to learn new skills and continually develop oneself
• Excellent communications skills both verbal and written
• Accurate numeracy, written and data entry skills
• To not be afraid to ask questions, take on board the answers and learn and deliver from that new knowledge and understanding
• Customer Service focused; be prepared to own an issue and see through to completion but also not to be a blockage. To go the extra mile for the sake of the team, customer, and the business.
• Above all to actively contribute to ensuring an efficient and cohesive team effort.
• Experience with IT licensing and procurement is preferred

Don't worry if you don't meet every requirement—your passion and potential matter to us! If you're excited about driving business growth and transforming how companies use technology, we want to hear from you.

At Focus Group, we celebrate diversity and foster a culture where everyone can thrive. If you need assistance applying or require reasonable adjustments, reach out directly - we're here to help.

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