A UK-based retail organisation is seeking a Customer Data & Insight Manager to support customer analytics, insight delivery, and CRM decision-making across the business.
This is a hands-on analytics role focused on customer data rather than a people-management position. The successful candidate will sit between data and marketing teams, helping shape customer insight, segmentation, and reporting while ensuring data quality and compliance.
Key Responsibilities
Analyse and report on customer data to support CRM and marketing strategy
Build and maintain dashboards and reports using Power BI
Use SQL to query and explore customer databases
Support segmentation, targeting, and campaign insight
Improve data quality through cleansing and de-duplication
Ensure GDPR and customer data compliance
Contribute to customer data transformation initiatives, including building a single customer view
Experience Required
Hands-on experience in data analysis or customer insight roles
Strong SQL skills and experience working with customer databases
Power BI and Excel experience
Exposure to CRM platforms such as Bloomreach, Salesforce, or similar
Comfortable working with incomplete or evolving data environments
Minimum 2+ years’ experience in a data-driven role (around 5 years ideal, but flexible)
Apply via the link or contact Lauren McAlister at Harnham for more info.
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