Deputy Operations Manager (Front of House)
Zara Battersea Power Station | Full-Time
Join Zara. Lead Operations. Inspire Teams. Deliver Exceptional Customer Experiences.
At Zara, we believe our people are at the heart of everything we do. We are looking for a dynamic and driven Deputy Operations Manager (Front of House) to join our flagship team at Battersea Power Station .
This is an exciting opportunity for an experienced retail leader who thrives in a fast-paced environment, enjoys developing people, and has a passion for operational excellence. As a key member of the management team, you will play a vital role in delivering an outstanding customer experience while ensuring the smooth and efficient running of our store operations.
What You'll Be Doing
Drive Operational Excellence
- Lead front-of-house operations to ensure the store consistently delivers against key business objectives and KPIs.
- Oversee daily operations across the sales floor, fitting rooms, cash desks, and customer service areas.
- Ensure product availability through effective replenishment and stock flow processes.
- Maintain exceptional store standards and create a welcoming environment for customers and colleagues.
- Partner closely with Back of House and all store departments to ensure seamless communication and execution.
- Support commercial activity and floor moves, ensuring operational efficiency at all times.
- Champion the effective use of store technology and digital tools, coaching the team to maximise performance.
Deliver an Outstanding Customer Experience
- Create a customer-first culture across the store.
- Lead queue management, fitting room operations, Click & Collect services, and refund processes to ensure a seamless shopping experience.
- Support and coach the team on customer service initiatives and store services.
- Ensure all team members are confident in delivering Zara's repair and sustainability services.
Lead, Develop and Inspire Your Team
- Build a positive, inclusive and high-performing team culture.
- Coach and develop colleagues through regular feedback, development conversations and succession planning.
- Support recruitment, onboarding, training and wellbeing initiatives.
- Ensure scheduling and productivity plans align with business needs while promoting work-life balance.
- Lead by example, motivating your team to achieve individual and collective success.
Security, Compliance and Loss Prevention
- Oversee inventory processes and stock accuracy initiatives.
- Ensure cash handling, banking and refund procedures are followed consistently.
- Partner with the Loss Prevention team to minimise stock loss and implement action plans where required.
- Ensure all security procedures, documentation and compliance standards are maintained.
Health, Safety and Sustainability
- Promote a safe working environment for customers and colleagues.
- Ensure all Health & Safety procedures are followed across the store.
- Act as an ambassador for Zara's sustainability initiatives, supporting projects that help create a more responsible future.
What We're Looking For
Experience
- Previous management experience within a fast-paced retail environment.
- Strong operational leadership experience with a track record of driving performance.
- Experience managing teams, developing talent and delivering commercial results.
- Good understanding of retail systems, operational processes and customer service excellence.
Skills
- Inspiring leadership style with the ability to motivate and develop others.
- Strong organisational and planning skills.
- Excellent problem-solving and decision-making ability.
- Effective communication and relationship-building skills.
- Ability to prioritise, delegate and thrive under pressure.
- Commercial awareness and confidence working with KPIs.
- Positive attitude with a commitment to continuous learning and development.
Why Join Zara?
At Zara, you'll be part of one of the world's leading fashion retailers, where innovation, creativity and people development are at the heart of everything we do. We offer exciting career progression opportunities, continuous development and the chance to make a real impact in a dynamic retail environment.
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