Customer Service Specialist - Site Supplies

England Source: WhatJobs

£30,000–£35,000

Customer Service Specialist - Site Supplies

Using your construction industry knowledge, you will process customer orders for a wide range of site supplies, manage stock levels, and ensure every customer receives a first-class service.

This is a great career opportunity for an experienced Customer Service Specialist, with good knowledge of contractors tools, PPE, electrical equipment and Janitorial supplies. You will be responsible for processing customer orders efficiently and delivering outstanding service throughout the order process.

Working closely with customers and suppliers, you will obtain quotations, manage deliveries, process returns, and ensure every aspect of the sales transaction is completed accurately using our online systems.

You will confidently handle inbound telephone calls and email enquiries, process sales orders, update our inventory system, and liaise with suppliers regarding stock availability, deliveries, and returns.

This is a busy, varied, and rewarding role that requires excellent organisation, strong communication skills, and the ability to work effectively in a fast‑paced environment.

Your Responsibilities

Providing first-class customer service to our customers
Processing customer sales orders accurately and efficiently
Preparing and issuing customer quotations
Handling incoming telephone and email enquiries
Monitoring stock availability and inventory levels
Updating the company’s inventory management system
Managing product returns and supplier credits
Identifying opportunities to upsell products and services
Work closely with the Tool Hire and Site Supplies teams

What you will bring

Previous experience working within the construction industry
Good knowledge of construction site supplies and consumables
Excellent customer service skills
Ability to work well under pressure and meet deadlines
Computer literate with experience using business systems
Strong written and verbal communication skills
Excellent time management and organisational skills
A proactive, positive, and helpful attitude

How we support you

Ongoing training

Friendly and supportive colleagues

How we reward you

You’ll receive a competitive salary, company pension, ongoing training, and genuine opportunities for career progression within a growing business.

Position: Customer Service Specialist – Site Supplies
Salary: £30,000 - £35,000 (depending on experience)
Benefits: Company Pension
Hours: 07:00 – 17:00 (Monday to Friday)
Location: Rainham, Essex

First Response Site Services Ltd
Registered In England no.

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