Customer Service Leader — Drive Retention & Process Improvement

Reading Source: WhatJobs
£38,000–£52,000

Elis is seeking a Customer Service Manager based in Reading to lead and develop the customer service team. The role focuses on planning and managing operations, retaining customers, and driving continuous improvements across the service function.

You will work across operations, engineering, logistics, and sales to enhance customer experience, monitor SLAs, and ensure commercial adherence while coaching staff and delivering value for the business.

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