Operations Specialist, Trust & Safety

About Bolt

Bolt is shaping a future where cities are built for people, not cars. What started as an ambitious project of a 19-year-old in 2013 has grown into a global mobility platform used by more than 200 million customers and 4.5 million driver and courier partners across 50 countries.

About Bolt

Bolt is shaping a future where cities are built for people, not cars. What started as an ambitious project of a 19-year-old in 2013 has grown into a global mobility platform used by more than 200 million customers and 4.5 million driver and courier partners across 50 countries.

From ride-hailing and food delivery to scooters, e-bikes, and car-sharing, Bolt helps people move through cities every day. Small, autonomous teams drive this work, combining the speed and ownership of a startup with the scale of a global technology company backed by more than €1bn in funding.

And we're just getting started.

Why join Bolt?

• Build the future of mobility and help transform how people live and move in cities.
• Tackle challenges at scale that span technology, operations, regulation, and growth.
• Take real ownership early. Small, lean teams mean your decisions matter from day one, and you'll learn fast alongside some of the best people in the industry.
• Join one of Europe's leading technology companies, backed by world-class investors including Sequoia.

About The Role

The Operations Specialist supports UK operations by driving operational excellence while ensuring alignment with licensing, regulatory and internal policy requirements. The role focuses on questioning existing ways of working, simplifying and automating processes, analysing data, and implementing practical solutions that improve the team’s efficiency, accuracy and scalability.

Working within the strategy and priorities set by the Operations Manager, the Operations Specialist takes ownership of assigned improvement projects from scoping through implementation and adoption. These projects may include redesigning processes, building automations using AI and other available tools, analysing safety or operational data, measuring and monitoring outcomes, conducting risk assessments, or proposing improvements to the wider Trust & Safety and compliance framework.

While Trust & Safety and compliance are the role’s primary focus, the Operations Specialist may also support operational excellence initiatives in adjacent UK operations teams, such as Driver Growth, where their expertise can deliver wider operational benefits. This requires strong project delivery and change management, as well as the ability to turn operational problems into practical, compliant solutions.

Main Tasks And Responsibilities

• Lead operational excellence projects end-to-end, from problem definition and requirements gathering through to implementation, adoption and impact monitoring.
• Review, redesign, standardise and automate processes to improve efficiency, accuracy and scalability, using AI and other tools where appropriate, and monitor automations to confirm they keep delivering compliant results.
• Partner with process owners and subject-matter experts to validate needs, challenge assumptions and design practical, effective solutions.
• Support compliance operations by maintaining accurate records, monitoring local regulatory alignment and resolving or escalating identified gaps.
• Analyse operational, compliance and safety data to identify trends, assess risks and recommend improvements to processes, controls and safety features.
• Support UK launches and centrally led changes by ensuring operational readiness, adapting implementation to local requirements and maintaining clear process documentation.

About You

• 2+ years of experience in operations, compliance or process improvement; experience in transport, logistics or another regulated industry is a plus.
• Strong compliance and risk awareness, with the ability to apply regulatory, licensing, policy and operational requirements when evaluating processes, automations and changes.
• Hands-on experience using AI and automation tools to solve operational problems, with the ability to assess solutions for accuracy, effectiveness and compliance.
• Strong analytical and problem-solving skills, including the ability to identify root causes, judge whether a process should be kept, simplified or automated, and turn data into practical recommendations.
• Proven ownership and project-delivery skills, with the ability to manage priorities and take initiatives from scoping through implementation and adoption.
• Clear communication and stakeholder-management skills, with confidence to challenge existing ways of working, influence process owners and support teams through change.

Why you'll love it here

• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
• Take care of your physical and mental health with our wellness perks.
• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.
• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

Some perks may differ depending on your location and role.

At Bolt, using AI daily is a baseline expectation for everyone. If there's a faster, smarter way to do your work, we expect you to find it. You're still responsible for the output, so the standard stays high when using AI tools.

Everyone is welcome

Bolt is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, colour, nationality, religion, gender or gender identity, sexual orientation, age, or disability.

We welcome applications from all backgrounds and are happy to make reasonable accommodations throughout our hiring process. If you require any adjustments, please let us know.

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