We are looking for an experienced Vehicle Service Advisor to be the link between our customers and workshop team. This is an exciting opportunity to join a well-established automotive business as they open a brand-new branch. You'll have the chance to play a key role in shaping the customer experience, working closely with the Workshop Controller and having the freedom to bring your own ideas, personality, and creativity to the role. Rather than being just another number in a large group, you'll have the autonomy to make an impact, build strong customer relationships, and help create something special from the ground up.
What You'll Be Doing
Welcoming customers and discussing vehicle issues
Booking vehicles into the workshop system
Preparing service and repair estimates
Communicating with technicians about work required
Updating customers on progress and costs
Ordering parts when needed
Managing invoices, payments, and paperwork
Supporting warranty claims and service plans
Maintaining accurate customer records
Delivering excellent customer service at all times
What Were Looking For
Experience as a Service Advisor, Automotive Receptionist, or similar role
Good understanding of vehicle servicing and repairs
Strong customer service and communication skills
Organised and able to handle multiple jobs
Comfortable using workshop or DMS computer systems
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