Service Performance Analyst role in Cardiff, working closely with Contact Centre Managers to produce and maintain statistical reports and information needed for efficient operation of the Contact Centres. The role aims to deliver routing objectives and ensure customer satisfaction through effective resource management.
Key duties include scheduling against forecasts, collating KPI reports (daily, weekly, monthly), archiving MIS data, liaising with ICT and routing suppliers, and developing
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Norfolk
CITB aims to lead the construction sector by example to ensure fairness, inclusion and respect for all. We seek to develop an organisation which…
Cambridgeshire
CITB aims to lead the construction sector by example to ensure fairness, inclusion and respect for all. We seek to develop an organisation which…
Southampton, Hampshire
Job Title: Finance & Data Administrator Reporting to: Finance & Data Manager Objective To provide administration support to the Destination…
Holborn, Greater London
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