Completions Manager - Mortgages

A mortgage isn’t complete when the offer is issued — it’s complete when the customer gets the keys.

We’re looking for a Completions Manager who can lead our mortgage completions journey, keeping teams focused, cases moving and customers and brokers at the heart of every decision.

Do you thrive on creating efficient processes, solving problems and leading a team in a fast-paced lending environment?

Key Accountabilities

• Be responsible for the Mortgage Division completions covering Buy to Let, First Charge Residential Mortgages and Second Charge Mortgages.
• Develop staff and promote self-improvement within the team.
• Attend meetings with the senior management team ensuring accurate estimated figures are provided for the month’s completions.
• Maintain and review all internal process documents ensuring the relevant information is captured for all processes.
• Take ownership of UAT testing requirements of the business, ensuring the operating system functions as required.
• Ensure adequate QA processes are in place and provide quarterly feedback to the Operational Team Manager.
• Conduct Quarterly One-to-Ones with Team Leaders and ensure all training/development needs are met.
• Prepare and deliver 6 monthly/Yearly appraisals.
• Monitor and manage upcoming expiration of documents and offers.
• Maintaining a pipeline of cases, overseeing cases from offer through to completion.
• Update all relevant systems to maintain management information.
• Work closely with the Underwriting Team Leaders.
• Build good relationships with 3rd party suppliers that are integral to the growth for WOSL including brokers and solicitors.
• All work is to be carried out in accordance with Enra Specialist Finance policies and procedures.

Skills & Competencies

• Ability to work under pressure in a fast-paced environment.
• Ability to build and manage strong working relationships.
• Strong organisational skills.
• Ability to perform under pressure and meet deadlines.
• Ability to handle difficult situations in a professional and helpful manner.
• Ability to work as part of a team.
• Pass internal competency tests post induction.
• Excellent Organisation skills.
• Excellent attention to detail.
• Good written and verbal communication skills.

Knowledge & Qualifications

• Minimum 2 years of leadership experience within the completion’s role at a specialist lender.
• Experienced in managing complaints.
• An understanding of FCA regulation.
• CeMAP (desirable, not essential).
• Minimum of 5 GCSEs A-C (Including Maths and English).

Personal Attributes

• Flexible.
• Articulate.
• Well organised.
• Robust and comfortable working to deadline and under pressure.
• Approachable and self- motivated.

Why Join Us?

At West One Loans, we’re growing fast and looking for ambitious people who want to be part of our exciting journey. We’ll give you the tools, training, and support you need to succeed, while offering clear opportunities to progress your career.

• Alongside this, we offer a strong benefits package, including private medical healthcare, 25 days’ annual leave, paid volunteering days, and a host of additional benefits.

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