Customer Service Team Lead

Permanent | On‑site | Manchester – salary up to £30,000

Are you a natural leader with a passion for delivering exceptional customer experiences? Do you thrive in a fast‑paced environment where coaching, developing and motivating a team is all part of your day?

If so, this could be your next big opportunity!

Our client is growing and looking for an experienced Customer Service Team Leader to join their established, high‑performing team. This is your chance to step into a role where your ideas matter, your leadership makes an impact and your career can really take off.

What You’ll Be Doing

As a key member of the team, you will:

• Drive and inspire first‑class customer service across the department
• Lead, mentor and support a team of in‑house Customer Service Advisors
• Set clear expectations, KPIs and objectives and help your team achieve them
• Deliver regular coaching, feedback and development sessions
• Collaborate with internal teams to champion best practices
• Manage key client accounts and build strong long‑lasting relationships
• Act as the first point of escalation for complex customer queries
• Produce reports, highlight trends and identify improvement opportunities
• Work closely with stakeholders and management to support wider business goals
• Attend client review meetings
• Handle general administrative tasks as required

What We’re Looking For

You’ll be a great fit if you have:

• Experience in a fast‑paced customer service environment
• Strong leadership skills with the ability to motivate and inspire
• Clear, confident communication at all levels
• A natural ability to resolve issues and build a positive team culture
• Hands‑on experience training, mentoring, or supervising customer service teams
• Exceptional attention to detail
• A passion for results and continuously improving the customer journey
• A positive, proactive, team‑player attitude

Ready to Lead, Inspire and Make an Impact?

If you’re passionate about people, customer service and creating a high-performing team, we want to hear from you!

Apply today and take the next exciting step in your leadership career

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