Customer Service Manager – Lead a Growth‑Focused Service Team

Great Bear is seeking a Customer Service Manager to plan, coordinate, and control a service team, strengthening client relationships and delivering operational objectives. You will lead daily operations, implement service policies, manage budgets, recruit and mentor staff, and drive continuous improvements across the team.

You will liaise with stakeholders to maintain high service levels and oversee KPI reporting, while championing a culture of empowerment and excellence within logistics

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