CRM & Digital Retention Manager

Overview

Ripple is one of the fastest growing consumer wellness brands in the UK & USA. Creating zero-nicotine, plant-based diffusers and at-home fragrance remedies; Ripple utilizes the power of plant-based remedies that promote performance, attention, and relaxation. Ripple's innovative products aim to enhance well-being.

This is a full-time, on-site role for a CRM & Digital Retention Manager. The position is located in Camden Town. The CRM & Digital Retention Manager will be responsible for managing customer relationship management (CRM) activities, developing digital retention strategies, analyzing customer data, implementing market segmentation, and overseeing related projects. Daily tasks include monitoring sales performance, enhancing customer communication, and ensuring successful execution of CRM programs.

Responsibilities

• Manage CRM activities and related projects.
• Develop and implement digital retention strategies.
• Analyze customer data to inform segmentation and targeting.
• Monitor sales performance and optimize customer communications.
• Ensure successful execution of CRM programs on an ongoing basis.

Qualifications

• Strong analytical skills and ability to interpret customer data
• Excellent communication and sales skills
• Experience with market segmentation and project management
• Proven track record of managing CRM systems and digital retention strategies
• Detail-oriented with excellent organizational skills
• Ability to work effectively in a collaborative, on-site environment

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Industries: Wellness and Fitness Services

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