We are seeking an organised and proactive Assistant Accommodation Manager to support the effective management of our student accommodation facility at Mezzino, Trinity View, Coventry. The ideal candidate will have a strong customer service background, excellent communication skills, and the ability to work efficiently both independently and as part of a team. You will assist in overseeing the day-to-day operations of the property, ensuring a safe, comfortable, and welcoming environment for our students.
Main Responsibilities:
Provide a warm, professional, and helpful front-of-house reception service
Respond promptly to enquiries from prospective tenants, parents, and university partners
Assist with property viewings, open days, and resident events
Welcome and coordinate visitors, contractors, and university staff on-site
Support tenancy administration, including processing deposits and contracts
Assist with student allocations and generating tenancy agreements
Monitor and manage rent collection and arrears follow-up
Maintain accurate office records, databases, and email communications
Liaise with the Facilities team to ensure quick resolution of maintenance issues
Support resident check-ins and check-outs
Support the Accommodation Manager in ensuring Health & Safety compliance across the site
About You:
Experience in property management, residential lettings, or student accommodation
Excellent communication and interpersonal skills
Highly organised, with the ability to multitask and work under pressure
Proactive, self-motivated, and adaptable to change
Strong IT skills – confident using MS Office and CRM/database systems
Able to work occasional weekends to support open days and seasonal demand
25 days annual leave plus bank holidays
Employee Assistance Program
Employee discount platform
This is a full time permanent position, 37.5 hours per week variable over 7 days.
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