Customer Outcomes Lead, Transformation & Strategy

Thames Water is hiring a Customer Outcome Lead to own the customer strategy and product vision for Developer Services Digital Transformation under Project Axis. You will work with Product Owners, Journey Owners, and SMEs to translate customer needs into clear, deliverable requirements and shape efficient delivery.

The role focuses on improving D-MeX, customer experience, and operational effectiveness, with an 18-month fixed-term contract and hybrid work arrangements in Reading.

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