Operations Manager

About the Role

We are looking for an experienced Operations Manager to lead the delivery of Responsive Repairs services across our Social Infrastructure Division. Responsible for the operational performance of four social housing contracts worth approximately £20m per annum, you will oversee the delivery of Responsive Repairs, Disrepair, Empty Homes, Damp & Mould, and Planned Maintenance services. You will be accountable for health and safety, customer satisfaction, operational performance, compliance, and financial results, ensuring contractual KPIs are achieved while leading teams to deliver high-quality services for clients and residents.

Key Responsibilities

• Lead the delivery of responsive repairs, disrepair, voids, damp & mould, and planned works services.
• Ensure contractual KPIs, SLAs, and customer satisfaction targets are met.
• Manage operational teams and subcontractors to drive productivity and performance.
• Build strong relationships with clients, residents, and stakeholders.
• Monitor contract budgets, profitability, and commercial performance.
• Champion health, safety, and regulatory compliance.
• Drive continuous improvement and service excellence across all contracts.
• Coach and develop teams to create a high-performing culture.

Skills & Experience

• Essential: Experience managing responsive repairs contracts within social housing.
• Strong operational, commercial, and financial management skills.
• Proven leadership experience managing large teams and subcontractors.
• Knowledge of repairs, disrepair, voids, and housing maintenance services.
• Excellent communication and stakeholder management skills.
• Strong understanding of health and safety legislation.
• Full UK Driving Licence.
• Desirable: Experience working with Housing Associations or Local Authorities.
• IOSH, NEBOSH, or similar health and safety qualification.
• Relevant construction, building maintenance, or property qualification.

What We Offer

• Competitive Salary
• Annual Bonus Scheme
• Company Car or Car Allowance
• Private Healthcare
• Pension Scheme
• Life Assurance
• Employee Assistance Programme
• Career Development Opportunities

Company Culture & Mission

This is an excellent opportunity for a proven operational leader to join a growing business and make a significant impact on service delivery, customer experience, and contract performance within the social housing sector. Join us at United Infrastructure and be part of our mission to deliver innovative and sustainable solutions to the complex infrastructure needs of the UK. Here at United Infrastructure, we invest in our people and firmly believe that our workforce is our most valuable asset. A driving force for success and the core to achieving our vision of creating a connected and sustainable future, our team is the heart of our organisation. Are you looking to be part of an exciting journey within an evolving business? Want to learn something new, every single day? Then you’ve come to the right place. A fast-paced, diverse, and hugely ambitious business, we welcome challengers, innovators and people who embrace change. Establish yourself in a creative environment that champions freedom of expression, and supports you in your personal and professional development - because together, we achieve more.

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