Working Hours: Monday to Friday (8am – 5:30pm) / 1 in 3 Saturdays (8am – 1pm)
Our client, a franchised Motor Trade main dealer group in the Guildford area, is on the lookout for an experienced Service Advisor to join their busy team.
Duties & Responsibilities:
Advising on technical queries or issues.
Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the service department.
Booking vehicles into the department for work to be carried out.
Informing customers of the progress of their vehicle.
Cross selling customer repairs and parts.
Finalising the invoice on completion of required work.
Your Background & Skill:
Proven experience working in a busy and demanding dealership, as a Service Advisor (2 years +)
Well presented and have excellent interpersonal and organisational skills.
Ability to build rapport and create lasting relationships with customers (which lead to customer loyalty and referrals).
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