Service Advisor

We are currently seeking a highly skilled and experienced Service Advisor to join a well-established dealership in Chingford. This is a fantastic opportunity for individuals looking to progress their career within the motor trade, offering a professional environment focused on delivering exceptional customer service. As a Service Advisor, you will be vital in maintaining high standards of customer satisfaction and operational efficiency.

Benefits of a Service Advisor:

• Competitive salary ranging from £27,000 to £35,000, dependent on experience
• Monday to Friday working hours, 8.30 am to 5.30 pm
• Support for alternate Saturday mornings, though not mandatory
• Friendly and supportive team environment
• Opportunities for career development and progression
• Manageable work pattern promoting a healthy work-life balance
• Working in a professional setting that values your contribution

Duties of a Service Advisor:

• Greeting customers and providing expert advice on vehicle servicing and repairs
• Liaising effectively with the workshop team to ensure smooth service delivery
• Preparing quotations and discussing repairs, estimates, and work required with customers
• Managing customer appointments, follow-ups, and feedback to ensure satisfaction
• Maintaining accurate records of service history and customer interactions
• Ensuring high levels of customer communication and professionalism at all times

Requirements of a Service Advisor:

• Previous experience as a Service Advisor or similar role within the motor trade
• Excellent communication and organisational skills
• A professional, customer-focused approach to work
• Ability to work efficiently under pressure and handle multiple customer needs
• Strong attention to detail and record-keeping skills
• A genuine passion for delivering outstanding customer service

If you are ready to take the next step as a Service Advisor in a reputable dealership, we would love to hear from you.

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