Administrator

Short Course Administrator

26,800, Burgess Hill RH15, 37.5 hours per week, Permanent, 20 days holiday + bank holidays, Onsite parking and pension

The Role

An excellent opportunity has arisen for a professional and organised Short Course Administrator to join our client's team at their Burgess Hill centre. This is a permanent position within a supportive training and administration team. The successful candidate will play a vital role in ensuring the smooth delivery of training services.

• Process candidate packs including chasing documentation, preparing submissions for certification, issuing results and certificates, and maintaining accurate records
• Input and update customer information in the CRM system
• Manage personal workload efficiently while collaborating with team members
• Prepare course materials, registers, assessments, and support trainers with invigilation and classroom setup
• Handle incoming calls and provide timely, helpful responses to customer enquiries
• Maintain consistently high levels of customer service
• Perform shared general office duties and ensure effective team cover
• Attend team meetings and contribute proactively
• Support cross-departmental colleagues with research, coordination, and administrative tasks

Requirements

Applicants should have strong experience in an administrative role, ideally with customer service and call-handling responsibilities. Strong attention to detail and IT proficiency, particularly in Microsoft Office, are essential. Experience with CRM systems, a Business Administration qualification, or knowledge of the training or utilities sector would be highly desirable.

This role could suit someone who has worked as a Training Administrator, Course Coordinator, or Office Support Assistant.

Company Information

Our client is a well-regarded training provider known for delivering high-quality short courses. With a commitment to service excellence, learner support, and continuous improvement, they operate from multiple centres and foster a culture of professionalism, teamwork, and growth.

Package

• 26,800 annual salary
• 20 days holiday plus bank holidays
• Onsite parking
• Pension scheme
• 37.5 hours per week, Monday to Friday between 08:00am - 05:00pm (agreed hours)
• Based in Burgess Hill with occasional travel to Portchester

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