Customer Service Specialist

Are you passionate about delivering outstanding customer experiences and building strong relationships?

On behalf of our client we are looking for a proactive and customer-focused Customer Service Specialist to join our client’s friendly, collaborative Customer Service Team. If you love solving problems, enjoy working with colleagues across different teams, and take pride in making a real difference to customers every single day, this could be the perfect role for you.

About the Role

As a Customer Service Specialist , you’ll be a key partner for our customers; the first person they turn to for clear answers, smooth processes, and exceptional support. You’ll help shape a seamless customer journey from the very first enquiry through to order completion, making a real impact every day.

In this role, you will:

• Work closely with Sales Engineers and Account Managers to strengthen customer relationships.
• Support customer onboarding and encourage the use of our digital tools and e-commerce platforms.
• Prepare quotations in collaboration with our field sales teams and suppliers.
• Manage the full order lifecycle, from creation to invoicing, including credits, returns, and claims.
• Handle returns, claims, and escalations efficiently and in line with company procedures.
• Maintain accurate and up-to-date customer records and databases.
• Assist with procurement tasks, purchase orders, and supplier follow‑up.
• Follow up on receivables and keep CRM and ERP data accurate and current.
• Contribute to continuous improvement, internal controls, and sustainability initiatives.
• Local Warehousing activities: pick and pack orders when required to arrange and to dispatch to respective customers.

About You

We’re looking for someone who is:

• A confident communicator with a genuine passion for customer service
• Proactive, organised, and able to manage multiple tasks at once
• Calm under pressure and skilled at problem‑solving
• Detail‑oriented with strong administrative accuracy

Most importantly, you care about delivering an excellent customer experience and enjoy working as part of a supportive team.

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