Graduate Mandarin Customer Service Advisor

About the job Graduate Mandarin Customer Service Advisor

Mandarin speaking Customer Advisor role with visa provided.

Responsibilities

• Being a point of contact for all customers providing over the phone and email advice and support
• Taking ownership and resolving escalations, queries, issues and complaints, effectively and efficiently via phone and e‑mail through a creative approach
• Keeping both customers accounts and own records accurately updated on all systems ensuring the quality of information is maintained
• Supplying costs and charges for equipment, helping the client to understand which service they require
• Liaising with site contacts to clarify information and check assess for deliveries and collections
• Issuing invoices, allocating correct services, chasing payments and initiating dispatch of equipment
• Raising cases on the CRM database daily to record account history

Requirements

• Recent graduate currently living in the UK or Europe
• Fluent spoken and written simplified and traditional Chinese
• Excellent written and verbal communication skills
• Able to listen, project empathy, and resolve complaints
• Able to meet sales and work quotas
• Be a team player
• Able to organise, prioritise, and multitask

Visa's are provided and also relocation assistance if required.

Please apply with your CV and we will get back to you as soon as possible.

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