Administration Officer

Tribunal Hearing Centre Administrative Officer (Clerking Support) - Temp Contract

Location: London

What you’ll be doing

• Welcome members of the public, legal representatives, and judicial panel members in person and by telephone
• Process correspondence in both manual and electronic formats, following current guidance
• Update appeals and hearing outcomes on the database accurately and in a timely way
• Support the day-to-day running of hearings-helping ensure matters are managed on time and in line with clerking guidance, including recording of the hearing
• Draft standard correspondence and respond to customer queries so people understand the hearing process
• Support listings and scheduling, including reacting to urgent matters and ensuring judicial time is used efficiently
• Maintain strong administration and data entry standards, including secure information handling and compliance with retention/data loss protocols
• Contribute to operational and health & safety activity, including issue logging and facility checks
• Use service scripts and knowledge articles to signpost users to appropriate support, including for users with complex needs

What you’ll bring

• Strong customer service skills, with confidence dealing with the general public, legal representatives, and Judiciary
• Excellent administrative capability and strong IT confidence-Microsoft Office, Excel and Teams
• Clear, professional communication-both written and verbal
• A calm, responsive approach when handling queries on the day, including managing potential escalation appropriately
• Accuracy and attention to detail, especially when updating records and producing documents

Additional information

• Monday to Friday, 9:00am-5:00pm (fully office based)
• Pay: £13.36 per hour for 12 weeks, then £15.59
• Clearance: Basic DBS to be processed by Brook Street
• Assignment until 31/03/27, with the possibility of extension

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

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