Key Responsibilities
- Lead workplace consulting projects from discovery through delivery, including diagnostics, experience assessments, journey mapping, service modeling, and operational redesign.
- Develop and deliver workplace strategies that improve employee experience, operational efficiency, and service integration across hospitality, FM, technology, and HR.
- Conduct on-site assessments of workplace operations, front-of-house services, amenities, and community programs.
- Evaluate service performance, staffing models, vendor relationships, and FM/FM-hospitality integrations to provide actionable recommendations.
- Design and implement workplace experience programs, hospitality-led service models, and community engagement initiatives.
- Facilitate stakeholder interviews, workshops, focus groups, and co-creation sessions to capture insights and align people around a shared vision.
- Analyze operational and financial data, benchmarking performance and identifying opportunities for improvement.
- Prepare high-quality reports, presentations, and executive briefings.
- Support business development activities, proposals, and client relationship management across UK and European markets.
- Contribute to 4xi’s thought leadership, including articles, frameworks, tools, and the 4xi360 Resource Center.
- Mentor junior consultants and support cross-functional project teams.
Requirements
Education & Professional Background
Bachelor’s degree in Business , Hospitality , Facilities Management , Organizational Development , Real Estate , Human Resources , or a related field. A Master’s degree is advantageous.
Minimum 7–10 years of experience in workplace strategy, workplace experience, FM/hospitality operations, change management, or consulting.
Experience working in or with multinational companies, corporate campuses, or premium workplace environments in the UK/EU.
Background in workplace transformation, service design, or large-scale operational programs is highly desirable.
Skills & Qualifications
- Strong consulting toolkit: research, analysis, structured problem-solving, and storytelling.
- Deep understanding of workplace operations, front-of-house services, facilities management, and hospitality-driven service models.
- Experience with community-building and employee experience programming.
- Financial and operational analysis skills, including data interpretation, performance metrics, and business case development.
- Proficiency with workplace technologies such as room booking systems, CAFM/IWMS tools, visitor management, and feedback platforms.
- Strong project management skills with the ability to manage multiple engagements simultaneously.
Communication & Interpersonal Skills
- Excellent written and verbal communication skills with comfort presenting to executives and large groups.
- Strong stakeholder management and client relationship-building abilities.
- Skilled facilitator with the ability to lead workshops, discussions, and alignment sessions.
- Confident and articulate communicator with a polished, professional presence.
Personal Attributes
- Strategic thinker who can connect big-picture vision with operational realities.
- Curious, innovative, and passionate about the future of work and the Human Experience (HX).
- Proactive, adaptable, and able to thrive in fast-paced, evolving environments.
- Collaborative, team-oriented, and committed to delivering excellence.
- High attention to detail and strong follow-through.
Location, Availability & Travel
- Based in the United Kingdom with the ability to support UK, European, and global clients.
- Willingness to travel for client visits, workshops, and project delivery (domestic and international).
- Flexibility to collaborate with global teams across time zones.
About the Company
4xi Global is a boutique consulting firm built on a simple belief: when you put people at the center, everything works better: businesses grow, experiences improve, and organizations thrive. Founded by industry veterans who spent decades leading major global service and hospitality companies, 4xi was created to bring a fresh, human-focused approach to strategy, transformation, and growth. What started as a small, values-driven partnership has grown into a global collective working across workplaces, education, healthcare, senior living, leisure, and retail - all with one mission: to elevate the Human Experience (HX) in every place people live, learn, work, and play.
Today, 4xi helps organizations see their world with new eyes: understanding what clients think, listening to their brands, transforming spaces, modernizing operations, strengthening sustainability, and helping teams learn, grow, and win.
The 4xi story is still being written, but its theme remains constant: people first, always.
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