Sanderson Government & Defence in London is seeking a Service Desk Operations Manager to lead a high-performing IT service desk in a secure defence environment, onsite five days a week. You will own service delivery, escalations, and performance reporting across SLAs and KPIs.
You will implement ITIL 4 practices, drive CSI initiatives, mentor team leads, and collaborate with Defence stakeholders to ensure continuity, governance, and secure operations.
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