Conversational AI Manager — Hybrid Role, High-Impact Ops

IG Group in City of London seeks a Conversational AI Manager to own the live AI agent, drive weekly optimisation, and maintain strict regulatory compliance. You will manage a platform partner, set performance thresholds, and ensure the automated decisions meet compliance standards.

Ideal candidates bring proven conversational AI ownership, hands-on experimentation on live journeys, and a data-driven product mindset to prioritise and iterate improvements.

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