We are looking for an experienced Product Manager who is comfortable working in complex, technically challenging and highly cross-functional environments
Significant experience managing digital products or platforms
A strong track record of defining product strategy and turning it into measurable outcomes
Experience leading complex initiatives across multiple teams and stakeholder groups
A strong customer focus and an ability to identify the underlying customer problem rather than simply respond to requirements
Excellent judgement when balancing customer, business, technical and regulatory considerations
Strong analytical skills and experience using data, customer research and experimentation to inform decisions
The ability to turn complex or ambiguous problems into clear priorities and actions
Strong written and verbal communication skills, including experience communicating with senior stakeholders
Experience working closely with engineers, designers, researchers, analysts and other specialist disciplines
An understanding of how product decisions contribute to both customer value and sustainable business outcomes
A collaborative leadership style and the ability to influence without direct authority
You do not need to be a privacy lawyer or regulatory expert
We are interested in experienced Product Managers who can learn a complex domain quickly and work effectively with specialist colleagues
Most importantly, you will care deeply about creating products that customers can trust
Desirable
Privacy, consent or customer preferences
Customer identity or first-party data
Personalisation or data-driven customer experiences
Data governance
Trust and safety
Regulatory or highly regulated product environments
Large-scale digital platforms or shared product capabilities
What the job involves
Privacy is an increasingly important part of the customer experience
Customers should be able to understand how their information is used, make meaningful choices and feel confident that the FT acts responsibly with their data. Our ambition is to make privacy a reason for customers to trust the FT
As Senior Product Manager for the Privacy team, you will lead the product strategy and roadmap for this area
You will work across Product, Engineering, Design, Research, Data, Legal, Compliance, Marketing and commercial teams to turn complex customer, regulatory, technical and business needs into simple, trustworthy product experiences
It is a product leadership role focused on how the FT can create clearer, simpler and transparent experiences, while ensuring that privacy and responsible data use are embedded into the way we build products
You will help us work towards an ambition of being one of the most trusted digital organisations in how we handle customer data and privacy choices
Customer trust: Identifying opportunities to strengthen trust through clear, transparent and respectful privacy experiences
Customer choice: Making it easier for customers to understand and manage how their data is used
Privacy experience: Creating simpler and more consistent experiences across customer journeys
Responsible data use: Helping ensure that product teams use customer data in ways that are responsible, understandable and aligned with customer expectations
Privacy by design: Working with teams across the FT to embed privacy thinking earlier in product and technology development
Measurement and insight: Developing a better understanding of how customers interact with privacy choices and how those experiences affect trust and engagement
Experimentation: Using customer research and responsible experimentation to improve how privacy choices are communicated and experienced
Regulatory change: Working with Legal, Compliance and Data Governance colleagues to ensure that evolving requirements are translated into scalable and customer-friendly product solutions
Product foundations: Helping improve the systems, processes and ownership models that support privacy experiences across the FT, powering more personalised journeys
Set the product direction
Define and communicate a clear product vision, strategy and roadmap for the Privacy team
Identify the most important customer and business problems to solve and translate them into measurable outcomes
Balance customer trust, regulatory responsibilities, product experience, technical sustainability and business needs when setting priorities
Look beyond individual requirements or projects to build capabilities that can support the FT over the long term
Champion the customer
Make the customer perspective central to privacy product decisions
Work with Research, Design and Data teams to understand how customers perceive privacy, data use and consent
Identify areas where experiences may be confusing, inconsistent or unnecessarily difficult
Advocate for simple language, meaningful choices and experiences that help customers feel informed and in control
Lead complex cross-functional work
Lead initiatives involving multiple product and technology teams and a wide range of business stakeholders
Work closely with Engineering and Architecture colleagues to understand technical opportunities, constraints and dependencies
Partner with Legal, Compliance and Data Governance teams to translate specialist requirements into effective customer and product solutions
Build strong relationships across the FT and create alignment where different teams have competing needs or priorities
Use evidence to make decisions
Define meaningful measures of success and use data and customer research to understand product performance
Develop hypotheses and experiments that help improve customer understanding and trust
Use external trends, industry developments and emerging best practice to inform product direction
Ensure decisions are based on evidence while recognising the importance of judgement in areas involving trust and customer expectations
Deliver outcomes
Take opportunities from problem definition and discovery through delivery, measurement and iteration
Give cross-functional teams clear objectives and priorities
Identify risks, dependencies and trade-offs early and help teams make good decisions
Communicate strategy, progress, outcomes and decisions clearly to stakeholders at all levels of the organisation
Provide senior product leadership
Bring clarity and structure to complex and ambiguous problems
Influence teams and senior stakeholders without relying on formal authority
Contribute to the wider Product community and help raise the quality of product thinking and practice
Support and mentor other Product Managers where appropriate
Success in this role means helping the FT make privacy and responsible data use a stronger part of our customer proposition
You will help us:
Create simpler and more understandable privacy experiences
Give customers greater clarity and control over their choices
Build stronger understanding of how privacy experiences affect customer trust
Establish clearer product principles for the responsible use of customer data
Embed privacy thinking more consistently into product development
Improve the foundations that allow teams to deliver trustworthy experiences efficiently
Build stronger alignment between customer needs, regulatory responsibilities and business priorities
Develop a clear long-term product direction for Privacy & Trust
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