UCR Team Lead: Frontline Coach for Entitlements

Department for Work and Pensions (DWP) invites applications for a frontline UCR Team Leader. You will coach and lead a UCR team responsible for reviewing claimant entitlements, guiding performance and ensuring accurate outcomes.

The role emphasizes coaching, decision making and high-quality customer service in a public sector context. You will line manage agents, balance workloads, handle escalations, and collaborate with stakeholders to deliver the One Service ethos while supporting claimants

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