Home / Jobs / UCR Team Lead - Drive Accurate Reviews & Customer Impact
UCR Team Lead - Drive Accurate Reviews & Customer Impact
DudleySource: WhatJobs
£32,000–£45,000
Department for Work and Pensions (DWP) is seeking an experienced UCR Team Leader within the Universal Credit Review (UCR) team. You will lead frontline operations, coach colleagues and ensure accurate entitlement reviews for claimants.
Responsibilities include line management, monitoring performance, handling escalations, and working with stakeholders to deliver quality outcomes and reduce errors in the system.
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