Sales Support and Warranty Specialist

Sales Support and Warranty Specialist

Halstead

Temporary to Permanent position

Full Time

(Mon-Fri, 9am - 5pm, 37.5 hours per week with a 30-minute unpaid lunch break)

15.00 per hour

Our client, a dynamic organisation in the sales sector, is seeking a dedicated and detail-oriented Sales Support and Warranty Specialist to join their enthusiastic team in Halstead. This is an exciting opportunity for a proactive individual who thrives in a fast-paced environment and is passionate about delivering exceptional customer service and support.

Key Responsibilities

• Accurately process lifting equipment orders in the ERP/SAP system.
• Track orders through to fulfilment, ensuring timely despatch and installation.
• Address distributor inquiries regarding stock availability, lead times, and order changes.
• Resolve order-related issues and communicate updates proactively.
• Collaborate with hauliers, warehouse, and distributors to meet despatch and installation deadlines.
• Support forecasting and planning activities to optimise inventory levels.
• Manage the warranty process from claim intake to resolution and parts despatch.
• Process warranty claims efficiently with accurate documentation.
• Verify compatibility of spare parts with specific lifting equipment under warranty.
• Maintain open communication with customers and distributors on claim status.
• Follow up with distributors for purchase orders related to approved warranty work.
• Review and approve warranty invoices, addressing discrepancies as necessary.
• Analyse warranty and order data to identify trends and drive improvements.
• Collaborate with manufacturing and product support to elevate design or quality concerns.
• Contribute to quality improvement reports by compiling data and feedback.
• Support initiatives to enhance sales order handling and warranty workflows.
• Maintain communication with Credit Control regarding billing issues.
• Provide general administrative support, including data entry and correspondence.
• Participate in yearly stock takes at the warehouse.
• Engage in cross-functional initiatives to streamline workflows across teams.
• Flexibly respond to ad hoc requests and assist management as needed.

The ideal candidate will possess strong organisational skills, a keen eye for detail, and the ability to collaborate effectively across various functions. Key qualifications include

• Experience in order management and warranty administration.
• Proficiency in ERP/SAP systems and MS Office Suite.
• Strong analytical skills to identify trends and drive continuous improvement.
• Excellent communication skills, both verbal and written.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

If you are enthusiastic about supporting sales operations and warranty processes while ensuring customer satisfaction, this role offers an incredible opportunity to make a significant impact.

Why Work for Adecco?

• Weekly pay
• Candidate of the Month incentives
• Boost Rewards Scheme - earn points and access retail discounts
• Access to support programmes
• Eye care vouchers
• Competitive pension scheme

The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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