Customer Analytics Manager

Harnham Liverpool, England, United Kingdom

Overview

Customer Analytics Manager – Retail | £60,000 | Hybrid (Liverpool, 3 days a week)

Are you passionate about using data to truly understand customer behavior and shape business strategy? This is an exciting opportunity to lead a talented analytics team within a major retail brand, influencing decisions at the very top of the organization.

As Customer Analytics Manager , you’ll own the customer data strategy, ensuring the business has the insights needed to drive growth and deliver exceptional customer experiences. This role blends hands-on technical capability with strategic influence , giving you exposure to senior stakeholders and a huge platform to make an impact.

What You’ll Be Doing

• Leading and developing a team of six analysts across customer, ecommerce, and engineering.
• Partnering closely with senior leaders, including the Chief Product, Brand & Commercial Officer, to shape customer strategy.
• Owning the customer analytics roadmap – from building capability to delivering actionable insights.
• Using SQL (BigQuery) to interrogate data and enable data-driven decisions.
• Driving understanding of customer health, behavior, and the impact on business performance.

What We’re Looking For

• Strong SQL skills (able to read and write queries confidently).
• Experience in customer analytics, marketing analytics, or ecommerce analytics .
• Retail background preferred – experience in a data-led environment where customer behavior is key.
• Proven ability to influence at a strategic level and deliver insight that drives commercial outcomes.
• A proactive mindset – someone who takes ownership and drives change, not just reports on it.

If you’re ready to lead a team, own the customer analytics agenda, and make a tangible impact, this could be the perfect move.

Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Analyst
• Industries: Retail

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