Business Analyst - Digital Transformation

To be successful as a Business Analyst, you should:

• Demonstrate strong experience in business analysis across digital, data, or automation initiatives, ideally within Microsoft Viva, M365, Power Platform, or AI‑enabled solutions.
• Be confident eliciting, analysing, and documenting requirements using a range of techniques (workshops, journey mapping, user stories, process modelling) across technical and non‑technical stakeholders.
• Translate colleague and business needs into clear problem statements, functional requirements, and value hypotheses that inform solution design and prioritisation.
• Work closely with developers, solution architects, and product owners to ensure requirements are feasible, secure, and aligned with enterprise standards and target architectures.
• Support delivery of automation use cases, helping define conversation flows, triggers, data needs, success metrics, and adoption considerations.
• Apply strong analytical thinking to identify opportunities for simplification, automation, and productivity improvement across end‑to‑end colleague processes.
• Help define and track benefits, KPIs, and outcomes, ensuring solutions deliver measurable value to colleagues and the wider organisation.

Other highly valued skills include:

• Familiarity with concepts such as conversational journeys, intent definition, escalation paths, and responsible AI considerations.
• Understanding of enterprise integration landscapes, including systems such as ServiceNow, Workday, or Microsoft Graph, from a requirements and dependency perspective.
• Exposure to governance, risk, compliance, and data protection considerations within large, regulated organisations.
• Strong stakeholder management skills, with the ability to balance competing priorities and align multiple teams around shared outcomes.
• A structured, inquisitive mindset, with the ability to adapt quickly as Copilot and AI capabilities evolve within the Microsoft ecosystem.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job‑specific technical skills

Location is Canary Wharf, London.

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